Web-Based Helpdesk Ticketing Information System for the Department of Communication, Informatics, Statistics, and Cryptography of Banjar Regency4o
DOI:
https://doi.org/10.51817/jitrends.v2i1.32Keywords:
Helpdesk Ticketing, Information System, CodeIgniter, IT Complaint Management, Service EfficiencyAbstract
The Department of Communication, Informatics, Statistics, and Cryptography of Banjar Regency faces operational inefficiencies due to service disruptions. To address this issue, a Web-Based Helpdesk Ticketing Information System was designed and developed using the CodeIgniter 3 framework, PHP, Bootstrap, and MySQL. This system facilitates efficient, accurate, and documented IT complaint management, with users consisting of Admin, Technicians, and Reporting Users. The implementation results indicate that the system enhances efficiency, transparency, and service performance, supporting the optimization of technology within government institutions.
References
Y. Anggraini, D. Pasha, D. Damayanti, and A. Setiawan, “Sistem Informasi Penjualan Sepeda Berbasis Web Menggunakan Framework Codeigniter,” J. Teknol. dan Sist. Inf., vol. 1, no. 2, pp. 64–70, 2020, doi: 10.33365/jtsi.v1i2.236.
E. Triandini, S. Jayanatha, A. Indrawan, G. Werla Putra, and B. Iswara, “Systematic Literature Review Method for Identifying Platforms and Methods for Information System Development in Indonesia,” Indones. J. Inf. Syst., vol. 1, no. 2, p. 63, 2019.
Q. A. Ishari, A. T. Wibowo, and M. K. Milad, “Jurnal Sistem Informasi Aset Intelektual Berbasis Knowledge Management System,” Matics, vol. 12, no. 1, p. 15, 2020, doi: 10.18860/mat.v12i1.8099.
R. Habibi, Penggunaan framework laravel untuk membuat aplikasi absensi terintegrasi mobile, Pertama. Bandung: Penerbit Kreatif Industri Nusantara, 2020.
Y. dan P. H. A. Yudhanto, Panduan Mudah Belajar Framework Laravel. Jakarta: Penerbit CV. Elex Media Komputindo, 2018.
R. Fitri, Pemrograman Basis Data Menggunakan MySQL, 4th ed. Banjarmasin Utara: Poliban Press, 2020.
M. Komarudin, “Pengujian Perangkat Lunak Metode Black-Box Berbasis Equivalance Partition pada Aplikasi Sistem Informasi Sekolah,” vol. 06, no. 03, 2016.
M. A. Chamida, A. Susanto, and A. Latubessy, “Analisa User Acceptance Testing Terhadap Sistem Informasi Pengelolaan Bedah Rumah Di Dinas Perumahan Rakyat Dan Kawasan Permukiman Kabupaten Jepara,” Indones. J. Technol. Informatics Sci., vol. 3, no. 1, pp. 36– 41, 2021, doi: 10.24176/ijtis.v3i1.7531.
