Analysis of Executive Information Systems in Electrical Services Service Offices and Village Electrical Units PT. PLN (Persero) Main Unit for South Kalimantan and Central Kalimantan Regions
DOI:
https://doi.org/10.51817/jitrends.v1i1.15Keywords:
Executive Information System, Electricity, Oracle, Customer Service, EISAbstract
Customer service data in the service office and village electricity unit not managed properly because the system is currently used is limited to units on urban area only. Therefore a new system was built that could be used to manage electricity customer service data. In order to support this research, the method of data collection is carried out by means of interviews, library studies, analysis, system design, system building, testing and system implementation. This system makes it easy to manage customer electricity service data at the Village Service Office and Electric Unit and make it easier for Commerce Deputy Mechanism Managers and Revenue Assurance to monitor data for the purpose of executing customer service improvements in villages or sub-districts throughout South Kalimantan and Central Kalimantan.
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